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A company’s Privacy Policy must clearly explain how customer information is collected, used, and shared.

The Privacy Policy must:

Clearly state how customer information is collected, utilized, and shared.

Be easy to locate and accessible from all pages of the website, preferably through a link in the website footer or header.

Be available on a single webpage or within a pop-up window. A PDF file is also generally acceptable when it is easily accessible.

Include the following statement in the section addressing the sharing of customer information:

“SMS Consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.”

Additional Privacy Policy Considerations

The Privacy Policy should be comprehensive and should address all relevant aspects of the collection, use, storage, and sharing of customer information. It should not be vague or overly simplistic.

A company may share customer information with third parties when appropriate; however, SMS consent and phone numbers collected specifically for SMS communication purposes must not be shared with third parties or affiliates for marketing purposes.

SMS MESSAGING DISCLOSURES

Opt-In Message

Thank you for opting into SMS messages from [Brand Name/DBA]. To opt out at any time, reply STOP. For assistance, reply HELP. Message and data rates may apply. Messaging frequency may vary.

Opt-Out Message

Thank you for opting out of SMS messages from [Brand Name/DBA]. You will not receive any further SMS communications. To opt back in at any time, reply START.

Help Message

Thank you for contacting [Brand Name/DBA]. For immediate assistance, please call [Phone Number] or visit [Website URL]. Message and data rates may apply.

SMS TERMS & CONDITIONS

SMS Communication Terms of Service must be included either within the Privacy Policy or as a separate document.

If the company already has a Terms & Conditions page, the SMS Terms & Conditions should be included on that page rather than in the Privacy Policy.

1. SMS Consent Communication

Phone numbers obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from [Company Name], you may receive SMS communications related to:

Appointment reminders

Follow-up messages

Billing inquiries

Customer service or account-related communications

Promotions or special offers, when applicable and when appropriate consent has been obtained

The types of SMS communications listed should correspond to the company’s actual registered messaging use cases.

Example Message:

“Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from [Brand Name] at any time.”

Privacy Policy

Your privacy is important to WAYS. This Privacy Policy explains how we collect, use, protect, and share information when you interact with our website, services, and communications.

Information We Collect

WAYS may collect personal information that you voluntarily provide when you contact us, request information, complete a form, use our services, communicate with our team, or opt in to receive communications.

Information we may collect includes:

Name and contact information
Email address
Phone number
Information submitted through website forms
Service-related information you choose to provide
Communication preferences and SMS consent

How We Use Your Information

We may use the information we collect to provide and improve our services, respond to inquiries, communicate with clients and families, coordinate services, provide customer support, and process service-related requests.

Information may also be used to maintain our operations, improve our services, protect our organization and users, and comply with applicable legal obligations.

How We Share Information

WAYS may share information with service providers or other parties when reasonably necessary to operate our services, fulfill requested services, support business operations, comply with legal obligations, or protect the rights and safety of WAYS and the people we serve.

SMS Consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

SMS Communications

If you consent to receive text messages from WAYS, you may receive communications related to appointments, follow-up messages, billing inquiries, customer service, account-related matters, and other service-related communications.

Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP.

Opt-In Message

Thank you for opting into SMS messages from WAYS. To opt out at any time, reply STOP. For assistance, reply HELP. Message and data rates may apply. Messaging frequency may vary.

Opt-Out Message

Thank you for opting out of SMS messages from WAYS. You will not receive any further SMS communications. To opt back in at any time, reply START.

Help Message

Thank you for contacting WAYS. For immediate assistance, please call [PHONE NUMBER] or visit [WEBSITE URL]. Message and data rates may apply.

Information Security

WAYS takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Choices

You may contact WAYS regarding your personal information or communication preferences. You may opt out of SMS communications at any time by replying STOP.

SMS Terms & Conditions

SMS Consent Communication

Phone numbers obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from WAYS, you may receive messages related to:

Appointment reminders
Follow-up messages
Billing inquiries
Customer service or account-related communications
Promotions or special offers, where applicable and appropriately authorized

Example Message

“Hello, this is a friendly reminder of your upcoming appointment with WAYS on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from WAYS at any time.”